First day of Sales
Today's figures were good compared to last season's. Very busy day again.. had 2 half an hr breaks which made me feel the indigestion that is happening right now in my stomach. This is going to carry on for another 3 days! Feel like vomitting man.. The lunch was nice.. had the famous Changi nice lemak, followed by a short tea break - Old Chang Kee's curry puff and the unpleasant mee goreng.
Not forgetting the endless queue for all my 3 depts' counters, there is a caucasian guy who just want to collect his altered pants to attend a function. I really have no idea why the matter was mishandled so badly. Firstly, I believe that should any case happens, we should not let the customer wait for so long. If it's our fault, just come up with a quick solution and get the management's approval or decision and get done with. By not doing this, the customer was so furious and shouted at the person and delaying his time. (See, what I mean?) He was so exact with the no. of minutes he has waited for this action to be taken, so on and so forth. 'I waited for u for 15 mins and this person attended to me and waited for a total of 55 mins.' He was trying to make a big fuss out of this matter. Raising his voice and bad mouthing our company and the country he is in - Singapore. I can't believe it. He was saying that Singapore has the worst customer service... my company can't compensate him for his time. Come on, get a life man. If your time is that valuable, does a pair of $89 pants matter to you so much that you are disgracing yourself and the country you are from? I just felt that if the particular person can't handle the matter, she should brought up to my boutique manager instead of finding the pants here and there when it is confirmed that it is not in the store? The customer insulted my colleague as well, saying ' an ah beng looking guy .....' I don't want to go into details. Lastly, my boutique manager steps in and I can see her blood shot eyes man. My male colleague cried... yah.. He is those full of himself type of guys, imagine he actually cried in the locker room.
Have not been handling complaints ever since a new rule is out that no staff(yah, I am incl. hahaha) is allowed to handle any complaints. I will never let any of my cashiers be insulted in that manner. Hahaha.. Those glorious days.. memorable.. I love handling complaints. Received a letter of compliments as well. So shocked the person actually wrote in.. Talking about customer service, my company recommended 3 persons to this customer service award thingy. They sent one who works SUPER slow and loves to 'EAT SNAKE'. I can't believe what they see in him.
Doesn't matter to me anymore. After what has happened months back, I don't think I can progress in my company anymore. I kept motivating myself but facts are facts. BLAH! I still have interviews ahead! Life is full of opportunities, right??? OKOK!!! I will remind myself everytime. haha. Just hope he will be by my side, at least I have someone to tell what happens every day in my life. Sharing a part of my life with that special someone. hahaha.. Nah.. Guys nowadays are afraid to be commited to relationships 'cos they had bad experiences before.. Try not to think much.. It kills my brain cells and slows down my heart beat(as if). Alright, got to get my beauty sleep for tomorrow! Nights! Not many stars tonight though.. haha....
Not forgetting the endless queue for all my 3 depts' counters, there is a caucasian guy who just want to collect his altered pants to attend a function. I really have no idea why the matter was mishandled so badly. Firstly, I believe that should any case happens, we should not let the customer wait for so long. If it's our fault, just come up with a quick solution and get the management's approval or decision and get done with. By not doing this, the customer was so furious and shouted at the person and delaying his time. (See, what I mean?) He was so exact with the no. of minutes he has waited for this action to be taken, so on and so forth. 'I waited for u for 15 mins and this person attended to me and waited for a total of 55 mins.' He was trying to make a big fuss out of this matter. Raising his voice and bad mouthing our company and the country he is in - Singapore. I can't believe it. He was saying that Singapore has the worst customer service... my company can't compensate him for his time. Come on, get a life man. If your time is that valuable, does a pair of $89 pants matter to you so much that you are disgracing yourself and the country you are from? I just felt that if the particular person can't handle the matter, she should brought up to my boutique manager instead of finding the pants here and there when it is confirmed that it is not in the store? The customer insulted my colleague as well, saying ' an ah beng looking guy .....' I don't want to go into details. Lastly, my boutique manager steps in and I can see her blood shot eyes man. My male colleague cried... yah.. He is those full of himself type of guys, imagine he actually cried in the locker room.
Have not been handling complaints ever since a new rule is out that no staff(yah, I am incl. hahaha) is allowed to handle any complaints. I will never let any of my cashiers be insulted in that manner. Hahaha.. Those glorious days.. memorable.. I love handling complaints. Received a letter of compliments as well. So shocked the person actually wrote in.. Talking about customer service, my company recommended 3 persons to this customer service award thingy. They sent one who works SUPER slow and loves to 'EAT SNAKE'. I can't believe what they see in him.
Doesn't matter to me anymore. After what has happened months back, I don't think I can progress in my company anymore. I kept motivating myself but facts are facts. BLAH! I still have interviews ahead! Life is full of opportunities, right??? OKOK!!! I will remind myself everytime. haha. Just hope he will be by my side, at least I have someone to tell what happens every day in my life. Sharing a part of my life with that special someone. hahaha.. Nah.. Guys nowadays are afraid to be commited to relationships 'cos they had bad experiences before.. Try not to think much.. It kills my brain cells and slows down my heart beat(as if). Alright, got to get my beauty sleep for tomorrow! Nights! Not many stars tonight though.. haha....
posted by starrynite @ 12:30 AM
0 Comments:
Post a Comment
<< Home